Black & Decker HS1000 Handy Steamer with Flavor Scenter Screen

	Food steamer and rice cooker for healthy meals in minutes 4-quart steam basket; 5-cup rice bowl; built-in egg holder; drip tray 75-minute timer with auto shut-off and signal; external water-fill inlet Built-in flavor-scenter screen for flavoring foods with herbs and spices Measures approximately 12-1/5 by 9-1/5 by 10-2/5 inches

	Product Description: Steamers are a healthy, convenient way to fix vegetables, rice seafood and more. Fill with water, wine, juice, or broth; place herbs or spices in the Flavor Scenter; add food; and set the timer. Your deliciously steamed food is ready when the bell rings.

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Rating : - Returning item. Poor quality Poor Service
Strike 1: Poor design
Lid doesn't fit steamer basket. The lid is slightly more oval than the steamer basket and so it doesn't line up correctly. You need a lid that adheres to the steamer basket to lock in the steam.
How lame can you be in quality design?
I'm suprised because I have always trusted the Black and Decker name.

Strike 2: Service Center at doesn't answer phone during stated hours of operation.
Tried calling the 800 231 9786 service phone number at 7:30pm PST tonight to see if they would send me replacement lid, but their office is closed. The service number says thay are open until 11pm EST. Lame.

I'm going to repackage and return to Amazon. Don't need the hassle. I'll buy another brand.